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Why Coaching can never be a commodity

I just got off a peer coaching call with a man I have never met.

Yet for 3 years we have held each other accountable to our dreams, goals, and visions.  He is my peer coach.

We agreed that coaching can never be a commodity because:

1.  Coaching is an interactive process.  We exchange all that is human.  We interrupt.  We rant.  We share evidence-based wisdom.  We guarantee results.

2.  Commodities have no emotions.  And people do.  You can buy consultative video coaching snippets.  You can buy self coaching units.  And you can buy junk food.  Those commodities are worthless.

One goal of coaching is to enable people to garner their emotional strength into constructive action.

We KNOW that emotions drive thoughts.  And thoughts drive actions.  We even know what portions of the brain, and what neuro-chemical triggers are involved.  So why would anyone even consider that coaching can be a commodity?

I am not threatened by the commoditization of coaching services.

However, I am disappointed by the distrust and fear that some people have that prevents them from asking for help.

Give me a call.  Let’s talk about what you are feeling and thinking and doing.

blog from Seth Godin on Unemployment, Entrepreneurship, and the future of business

My brother sent me this blog article today, from Seth Godin, best-selling author and marketing guru… it provoked me.  What do you think?

Toward zero unemployment

A dozen generations ago, there was no unemployment, largely because there were no real jobs to speak of. Before the industrial revolution, the thought that you’d leave your home and go to an office or a factory was, of course, bizarre.

What happens now that the industrial age is ending? As the final days of the industrial age roll around, we are seeing the core assets of the economy replaced by something new. Actually, it’s something old, something handmade, but this time, on a huge scale.

The industrial age was about scarcity. Everything that built our culture, improved our productivity, and defined our lives involved the chasing of scarce items.

On the other hand, the connection economy, our economy, the economy of the foreseeable future, embraces abundance. No, we don’t have an endless supply of the resources we used to trade and covet. No, we certainly don’t have a surplus of time, either. But we do have an abundance of choice, an abundance of connection, and an abundance of access to knowledge.

We know more people, have access to more resources, and can leverage our skills more quickly and at a higher level than ever before.

This abundance leads to two races. The race to the bottom is the Internet-fueled challenge to lower prices, find cheaper labor, and deliver more for less.

The other race is the race to the top: the opportunity to be the one they can’t live without, to be the linchpin we would miss if he didn’t show up. The race to the top focuses on delivering more for more. It embraces the weird passions of those with the resources to make choices, and it rewards originality, remarkability, and art.

The connection economy continues to gain traction because connections scale, information begets more information, and influence accrues to those who create this abundance. As connections scale, these connections paradoxically make it easier for others to connect as well, because anyone with talent or passion can leverage the networks created by connection to increase her impact. The connection economy doesn’t create jobs where we get picked and then get paid; the connection economy builds opportunities for us to connect, and then demands that we pick ourselves.

Just as the phone network becomes more valuable when more phones are connected (scarcity is the enemy of value in a network), the connection economy becomes more valuable as we scale it.

Friends bring us more friends. A reputation brings us a chance to build a better reputation. Access to information encourages us to seek ever more information. The connections in our life multiply and increase in value. Our stuff, on the other hand,  becomes less valuable over time.

… [this riff is inspired by my new book…]

Successful organizations have realized that they are no longer in the business of coining slogans, running catchy ads, and optimizing their supply chains to cut costs.

And freelancers and soloists have discovered that doing a good job for a fair price is no longer sufficient to guarantee success. Good work is easier to find than ever before.

What matters now:

  • Trust
  • Permission
  • Remarkability
  • Leadership
  • Stories that spread
  • Humanity: connection, compassion, and humility

All six of these are the result of successful work by humans who refuse to follow industrial-age  rules. These assets aren’t generated by external strategies and MBAs and positioning memos. These are the results of internal struggle, of brave decisions without a map and the willingness to allow others to live with dignity.

They are about standing out, not fitting in, about inventing, not duplicating.

TRUST AND PERMISSION: In a marketplace that’s open to just about anyone, the only people we hear are the people we choose to hear. Media is cheap, sure, but attention is filtered, and it’s virtually impossible to be heard unless the consumer gives us the ability to be heard. The more valuable someone’s attention is, the harder it is to earn.

And who gets heard?

Why would someone listen to the prankster or the shyster or the huckster? No, we choose to listen to those we trust. We do business with and donate to those who have earned our attention. We seek out people who tell us stories that resonate, we listen to those stories, and we engage with those people or businesses that delight or reassure or surprise in a positive way.

And all of those behaviors are the acts of people, not machines. We embrace the humanity in those around us, particularly as the rest of the world appears to become less human and more cold. Who will you miss? That is who you are listening to .

REMARKABILITY: The same bias toward humanity and connection exists in the way we choose which ideas we’ll share with our friends and colleagues. No one talks about the boring, the predictable, or the safe. We don’t risk interactions in order to spread the word about something obvious or trite.

The remarkable is almost always new and untested, fresh and risky.

LEADERSHIP: Management is almost diametrically opposed to leadership. Management is about generating yesterday’s results, but a little faster or a little more cheaply. We know how to manage the world—we relentlessly seek to cut costs and to limit variation, while we exalt obedience.

Leadership, though, is a whole other game. Leadership puts the leader on the line. No manual, no rule book, no überleader to point the finger at when things go wrong. If you ask someone for the rule  book on how to lead, you’re secretly wishing to be a manager.

Leaders are vulnerable, not controlling, and they are racing to the top, taking us to a new place, not to the place of cheap, fast, compliant safety.

STORIES THAT SPREAD: The next asset that makes the new economy work is the story that spreads. Before the revolution, in a world of limited choice, shelf space mattered a great deal. You could buy your way onto the store shelf, or you could be the only one on the ballot, or you could use a connection to get your résumé in front of the hiring guy. In a world of abundant choice, though, none of these tactics is effective. The chooser has too many alternatives, there’s too much clutter, and the scarce resources are attention and trust, not shelf space. This situation is tough for many, because attention and trust must be earned, not acquired.

More difficult still is the magic of the story that resonates. After trust is earned and your work is seen, only a fraction of it is magical enough to be worth spreading. Again, this magic is the work of the human artist, not the corporate machine. We’re no longer interested in average stuff for average people.

HUMANITY: We don’t worship industrial the way we used to. We seek out human originality and caring instead. When price and availability are no longer sufficient advantages (because everything is available and the price is no longer news), then what we are drawn to is the vulnerability and transparency that bring us together, that turn the “other” into one of us.

For a long time to come the masses will still clamor for cheap and obvious and reliable. But the people you seek to lead, the people who are helping to define the next thing and the interesting frontier, these people want your humanity, not your discounts.

All of these assets, rolled into one, provide the foundation for the change maker of the future. And that individual (or the team that person leads) has no choice but to build these assets with novelty, with a fresh approach to an old problem, with a human touch that is worth talking about.

I can’t wait until we return to zero percent unemployment, to a time when people with something to contribute (everyone)  pick themselves instead of waiting for a bureaucrat’s permission to do important work.

WTF Coaching

WTF stands for “what the f____”     It’s a swear word.   You should know that.

I swear by this:  WTF stands for “What’s The Focus?”

When you FOCUS on providing great value to people, then you will do so.

When you focus on cheating people, then you will do so.

WTF Coaching is a process of intentionally focusing on positive outcomes in your professional and personal life.

We ALL need WTF coaching at times.

No one is successful when they are alone.  Teams are successful.  The myth of the solo-preneur is dead.  Every successful client and alliance partner that I know of has a tremendous support team providing sales, marketing, delivery, assessments, etc.

Throughout history, our WTF Coaches have helped us become successful.  They help us keep our focus.

I currently work with 2 peer WTF Coaches, because I need more help than many 🙂

So, who is your WTF Coach?

I Only Sell Value

People buy products and services ONLY when they see tremendous value.

When I need a discount I go to Amazon or Costco.  Transactional level of services.  I do not compete with such transactional “business coaches.”  If someone wants information they can have it from my transactional websites, www.growcompany.co and www.startcompany.co.

When I want to provide tremendous value to a business owner or team, then I ALWAYS provide 3 levels of value.  People need to choose.  And they pay more for each investment.

Then I strive to ALWAYS over-deliver on whatever value level they select.

If you’d like to see a sample proposal, just call or reply directly.

How about you, do you ONLY sell value?

Goals and our Reticular Activation System (RAS)

The Reticular Activation System (RAS) is that part of our brain that registers when we hear / notice something familiar amid distraction.  Imagine being in a crowded supermarket.  Then you hear your child cry out your name.  Your RAS immediately kicks in.  Endorphins and blood flow increase.  And you respond to the stimulus…

What we measure leads to change.  Ask any MBA.  Ask any manager.

Try this 30-day goal setting activity described by Brian Tracy.  Get a spiral bound notebook.  Label it “My New Best Friend.”  On page one list your top 10 goals.  Then turn the page and set it aside.  Repeat on days 2-30.  On day 31, review the patterns.  Look for patterns.

Your RAS will help you.  Then share your observations with your coach or accountability partner.

What did you notice?

Goal Setting in 30 seconds

Bryan Tracy is famous for the “30-Second Goal Setting Test.”  Here you go:

1.  Think about your goals.

2.  Write them down in the next 30 seconds.

[pause and write…]

Virtually everyone would lump their goals into 3 categories:  1.  relationship goals  (family, work…), 2.  financial goals (money, career…) and 3.  health goals (diet, exercise…)

So, why do you think you are so different?

Possible takeaway:  Write your goals.  Work with a coach or accountability partner daily.  Re-write your top 10 goals on a new sheet of paper every day for 30 days.  Then go back and study whatever you wrote.